Refund policy

REFUND & RETURN POLICY

At Sniff Box, we are committed to providing a smooth and transparent shopping experience. If there is an issue with your order, we will work with you to resolve it fairly and in line with UK consumer law.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please:

Check your tracking link (sent by email)

Check with neighbours or household members

If your order is still missing, please contact us as soon as possible, and ideally within 7 days of the expected delivery date, at info@sniffbox.co.uk

Please note:
In some circumstances, we may be unable to offer a replacement or refund where:

The delivery address provided at checkout was incorrect or incomplete, or

The courier confirms successful delivery

This does not affect your statutory rights under UK consumer law.

Incorrect, Damaged, or Missing Items

If you receive an incorrect item, a damaged item, or items are missing from your order, please contact us as soon as reasonably possible, and ideally within 48 hours of delivery.

To help us investigate, please provide:

Clear photos of the item(s) showing the issue

A photo of the outer packaging, including the shipping label

Where an issue is confirmed, we will offer a replacement (subject to availability) or a full refund, in accordance with your statutory rights.

Returns & Refunds

Return Window

You may request a return within 30 days of delivery.

Eligibility for Returns

Returned items must:

Be unused and unopened

Be in their original packaging

Have all seals intact

Show no signs of use, tampering, or damage

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used perfume decants, unless they are faulty or not as described

Gift cards and promotional items

Return Shipping Costs

We will cover return shipping costs where an item is faulty, damaged, or incorrect

For change-of-mind returns or incorrect purchases, the customer is responsible for return shipping. A return fee of £3.50 applies

No restocking fees are charged for eligible returns.

How to Start a Return

To ensure your return is processed correctly, please contact us before sending any items back.

Email info@sniffbox.co.uk
with:

Your order number

The item(s) you wish to return

The reason for the return

Photos showing any damage or issue (if applicable)

Once approved, we will provide return instructions and the return address.

Refund Processing

Refunds are processed within 10 business days of receiving and inspecting the returned item(s).
Refunds will be issued to the original payment method. Your bank or payment provider may take additional time to reflect the refund.

Cancellations

Orders may be cancelled within 1 hour of placement, provided they have not yet been processed or dispatched.

This does not affect your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Exchanges

If you would like a different item, please request a return for the original item (if eligible) and place a new order separately.

Fraud Prevention

To protect our customers and our business, we may request additional information where repeated refund or replacement claims are made.
Claims may be declined where misuse or abuse is reasonably suspected, in line with applicable law.

Consumer Rights

This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Nothing in this policy affects your statutory rights

Have a question or concern?
Phone: +44 7882973879

Address: 130 Shinfield Road, Reading, RG2 7DT

Email: info@sniffbox.co.uk